Home » Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service by Ed Gagnon
Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service Ed Gagnon

Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service

Ed Gagnon

Published July 30th 2010
ISBN : 9781452845012
Paperback
164 pages
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 About the Book 

Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing youre the best you can be at customer service? If so, you need to ask yourself one question: Am IMoreDo you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing youre the best you can be at customer service? If so, you need to ask yourself one question: Am I Great at Customer Service? This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT! Youll learn about the attitudes of the customer service stars. Youll learn what techniques they use when in front of the customer. And youll learn what they do to shine even when the customers not around. Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point. And each chapter ends with the opportunity for you to think about...well, YOU! In the end, youll learn specifically what you need to do to become GREAT at customer service!